Privacy Policy

Halvyora Cleaning Pty Ltd ABN available on request (halvyora.com) respects your privacy. This policy explains how we collect, use, disclose, and protect personal information in Australia in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who we are

We provide residential and commercial cleaning services across Greater Adelaide. Our contact details are at the end of this policy.

Personal information we collect

• Identity and contact details such as name, email, phone, and address or suburb.
• Service details including property type, surfaces, access notes, dates and time preferences, and messages you submit.
• Communications such as emails, SMS, and call records related to quotes and jobs.
• Transactional and booking information including quotes issued, work orders, and job completion notes.
• Website usage data like pages viewed and general device information collected via cookies or similar technologies.
• Photos you choose to share for quoting or quality assurance, and optional before/after job photos with your consent.

How we collect information

We collect information directly from you through our website forms, phone and email enquiries, and when you book or receive a service. We may also collect information from publicly available sources to validate addresses or business details and from third-party tools we use for scheduling, analytics, or payments.

Why we use your information

• To provide quotes, schedule work, and deliver cleaning services.
• To manage customer relationships, respond to enquiries, and provide support.
• To send service updates, reminders, and relevant notifications.
• To improve our website, services, and training through analytics and feedback.
• To comply with legal obligations and manage risk, insurance, and safety.
• With your consent, to send marketing communications you can opt out of at any time.

Lawful basis

We process personal information where it is necessary to perform our services and agreements with you, where we have a legitimate business interest that is not overridden by your rights, where we are required by law, or with your consent.

Sharing your information

We do not sell your personal information. We may share limited information with the following recipients for the purposes described above:

• Operational partners such as scheduling, communication, analytics, and payment service providers.
• Our vetted cleaning team members to perform booked services at your property.
• Professional advisors and insurers for compliance, safety, and claims handling.
• Law enforcement or regulators where required by law or to protect rights, safety, and property.

International transfers

Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure that recipients handle your information in a manner consistent with the Australian Privacy Principles and apply appropriate safeguards.

Data retention

We retain personal information only for as long as necessary for the purposes described, or as required by law and insurance obligations. When information is no longer needed, we take reasonable steps to de-identify or securely destroy it.

Your rights

• Access: you can request a copy of the personal information we hold about you.
• Correction: you can ask us to correct inaccurate, incomplete, or outdated information.
• Deletion: you can request deletion where we no longer need the data and we are not required to keep it by law.
• Marketing preferences: you can opt out of marketing emails or SMS at any time.
• Complaints: you can contact us using the details below. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Cookies and analytics

We use cookies and similar technologies to operate the website, remember preferences, and understand how visitors use our pages. You can control cookies through your browser settings. For more detailed practices, see our Cookies Policy.

Direct marketing

We may send you updates about services, tips, or special offers if you have provided your details to us. You can unsubscribe at any time using the link in the message or by contacting us.

Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information against unauthorised access, alteration, disclosure, or misuse. No method of transmission or storage is completely secure and we cannot guarantee absolute security.

Children

Our services are intended for adults. We do not knowingly collect personal information from children without appropriate consent.

Changes to this policy

We may update this policy to reflect changes to our practices or for legal reasons. The updated version will be posted on this page with a new effective date.

Contact us