Terms of Service

These Terms of Service govern your use of services provided by Halvyora Cleaning Pty Ltd ABN available on request (halvyora.com) across Greater Adelaide, South Australia. By requesting a quote, making a booking, or permitting our team to perform services at your premises, you agree to these Terms.

1. Definitions

“We/Us” means Halvyora Cleaning Pty Ltd. “You/Client” means the person or entity purchasing services. “Premises” means the property where services are performed. “Services” include routine, deep, end-of-lease, post-renovation, office and related cleaning tasks agreed in writing.

2. Quotes and bookings

• Quotes are estimates based on the information you provide and our scope assumptions. Final charges may vary where the actual condition, access, or scope differs.
• Quotes are valid for 14 days unless stated otherwise. Availability is subject to scheduling.
• Bookings are confirmed once we send written confirmation by email or SMS.

3. Scope of work

• Our standard scope and any add-ons are listed on your confirmation. We follow a task checklist tailored to your surfaces and priorities.
• We do not undertake trade repairs, mould remediation beyond routine cleaning, hazardous waste removal, or work that requires specialised licensing.
• For health and safety, we avoid moving heavy furniture, working at unsafe heights, or using abrasive chemicals on delicate surfaces.

4. Access and safety

• You agree to provide safe access, parking where possible, electricity and water.
• Please secure valuables and communicate any sensitive areas or security systems in advance.
• Pets should be restrained during the service. We are pet-friendly and work around household routines where reasonable.

5. Rescheduling and cancellations

• You may reschedule or cancel by giving at least 24 hours’ notice prior to the appointment start time.
• Same-day cancellations, missed access, or unsafe conditions may incur a reasonable call-out fee to cover travel and lost time.
• If we must reschedule due to unforeseen circumstances, we will offer the next available time that suits you.

6. Time windows and arrival

We provide an arrival window to manage traffic and prior job variations. If running late beyond the window, we will notify you promptly and offer options.

7. Supplies and equipment

We provide professional tools and low-tox products suitable for most household and office surfaces. If you request we use your products or equipment, you accept responsibility for their suitability and outcomes.

8. Photos and quality assurance

With your consent, we may take limited before/after photos to document results, verify scope, and train our team. Photos avoid identifiable personal information where reasonable and are handled per our Privacy Policy.

9. Satisfaction guarantee

• If any listed task is missed or not completed to a reasonable professional standard, notify us within 24 hours with details and we will return to address the issue promptly at no extra cost.
• The guarantee does not cover deterioration, permanent stains, fair wear, or results limited by surface condition or prior damage.

10. Client responsibilities

• Provide accurate information about the Premises, surfaces, and any risks (e.g., delicate stone, newly finished timber, sealed vs unsealed grout).
• Remove or secure fragile items and declutter areas to be cleaned where possible.
• Set realistic expectations for long-standing stains, etched glass, heavy limescale, or builder’s residue.

11. Fees and payment

• Fees are communicated during quoting and on confirmation. We may request a deposit for large or end-of-lease jobs.
• Payment is due on completion unless otherwise agreed in writing. We accept common electronic methods.
• Overdue amounts may accrue reasonable late fees and recovery costs.

12. Liability and insurance

• We hold public liability insurance and take reasonable care when working at your Premises.
• To the maximum extent permitted by law, our liability for loss or damage is limited to re-supply of the Services or the cost of re-supply.
• We are not liable for pre-existing damage, wear, defective surfaces or fixtures, or for consequential loss.

13. Privacy

We handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. By engaging us, you consent to the collection and use of your information as described therein.

14. Intellectual property

Website content, brand assets, and materials are owned by or licensed to us and protected by law. You must not reproduce or misuse them without permission.

15. Third-party services

We may link to third-party websites or use third-party tools for scheduling, communications, analytics, or payments. We are not responsible for third-party content or practices.

16. Force majeure

Neither party is liable for delay or failure to perform due to events beyond reasonable control, including extreme weather, illness, accidents, or utility outages. We will communicate and reschedule as soon as practicable.

17. Dispute resolution

If a dispute arises, both parties will first attempt to resolve it in good faith within 14 days. If unresolved, either party may seek remedies available under South Australian law and the courts of South Australia have exclusive jurisdiction.

18. Changes to these Terms

We may update these Terms from time to time. The current version will be posted on this page with the effective date. Continued use of our Services after changes constitutes acceptance of the updated Terms.

19. Contact